Troubleshooting

Quick checklist

• Refresh the page and try again
• Confirm you’re logged in (some features require login)
• Confirm you’re on the correct occasion type (Weddings / Festivals / Events)

Login issues

• Incorrect email/password: verify the email address you used during signup.
• Didn’t receive signup credentials: check spam/junk; if missing, sign up again or use Forgot Password.
• Redirected to login: your session may have expired; log in again and continue.

“You must be logged in” errors

Some actions require a Uthsav account:

• Saving a plan (activity)
• Editing or deleting plans
• Reacting to themes (like/dislike)
• Budgets, tasks, messages, notifications, and settings

Log in and retry the action.

I can’t see my plans

• Plans are stored per occasion type.
• Make sure you are on the same type where you created the plan.

Themes won’t load or generate

• Refresh the page and check your connection.
• If generation is blocked, you may have reached a daily limit; try again later.

Location search isn’t working

Uthsav uses a location autocomplete. If you don’t see suggestions:

• Try a shorter query (city name + venue keyword).
• Confirm your browser has internet access.
• Retry after a few seconds.

Messages / attachments problems

• If an attachment fails to upload, try a smaller file or a different format.
• If messages don’t appear, refresh the page and confirm you are logged in.

Notifications count looks wrong

• The badge count can update when the tab regains focus.
• Open the notifications panel to refresh the list.
• Use “Mark all read” if you want to clear the count.